Service delivery
Redesigning public service delivery, often from a Human Centered Design perspective rather than a government or bureaucracy perspective.
Good Services - the book
The bestselling book by Lou Downe about how to design services that work
San Francisco Emerging Technologies
We are a new division under the Department of Technology
Design for Delegation
Beyond Self-Service: Design Patterns for Delegation-based Digital Services
The Functional Government Podcast
Government doesn't have to suck.
Senegal's New Technology Deal
Senegal and Gates Foundation Seal $10M Deal to Accelerate Digital Transformation
Transform UK
We help organisations unlock the full potential of their people through tailored development, strategic guidance, and lasting cultural change.
EU-WEBPSI
EU Web Portal for Video-mediated Public Service Interpreting: To improve access to basic services for migrants and refugees
People's Panel for AI (Manchester)
Empowering communities to influence the development of AI initiatives, through access to education and training.
MyMzansi
A Roadmap for the Digital Transformation of the South African Government
Gov-X
"We wanted to make it a one-stop digital platform, integrating all the essential public services across ministriesโฆ with one application, citizens can access several services online, which modernises...
Digital Service Unit (DSU) South Africa
To drive implementation of the Roadmap, the Presidency is establishing the Digital Service Unit (DSU) to coordinate this whole-of-government effort to modernise services.
แแ แแแแแ แกแแแ แชแ (United Space)
The application allows you to be involved in the democratic process, vote anonymously, receive government services online, and also become a co-owner of important projects.
Public Engagement with Public Sector AI (PEPSAI)
Data Justice Lab Directors Arne Hintz (Cardiff University) and Joanna Redden (Western Ontario) have received funding from the Global Wales Partnership Fund to explore strategies for a more accountable...
Civic Service Design Graduate Minor at The New School
The Civic Service Design minor draws upon a practice and subfield of research and theory that connect to design, social theory, and public policy and management frameworks, methods, and tools to refor...
Projects interrupted when 18F was disbanded
An overview of the projects that were terminated when the Trump Administration disbanded 18F
We the Builders (alt USDS)
Here, you'll find stories from real government employees: How we save you time and money, how we protect your personal information, and how DOGE's dangerous dismantling of government technology puts y...
Digital Infrastructure for Governance and Inclusive Transformation (DIGIT)
Digital Infrastructure for Governance and Inclusive Transformation (DIGIT) is an open-source, scalable, interoperable platform for responsive public service delivery and good governance.
New Practice Lab
The New Practice Lab's theory of change is deceptively simple: we should design public goods and services the same way we design the most successful private goods and servicesโ in partnership with the...
SMART Zambia Institute
The SMART Zambia Institute is a Division under the Office of the President mandated to coordinate and implement electronic government (E-Government) for the citizens, businesses and within government...
Service Design at Newspeak House
A curriculum for the Service Design 101 course with readings and case studies
US Department of Homeland Security Customer Experience Office
The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, pr...
Digital Service Network
Documenting methodologies of digital service teams in state, local, tribal, and territorial government.
Seattle By Design
A pilot program that connected a cohort of volunteer experts with City staff to answer questions and make recommendations using best practices in user research. Seattle By Design is a partnership betw...
Suomi.fi Quality Tools
Finnish government tools to make it easy for government offices to assess and improve upon their digital service delivery
Diia Digital State
Ukrainian digital government app
Heintzman Leadership Award
The Heintzman Leadership Award (HLA) is presented annually by the Institute for Citizen-Centred Service (ICCS) to an individual who has demonstrated outstanding leadership within the Canadian public s...
CitizenFirst by Institute for Citizen-Centred Service
Research, training, support and awards to promote citizen-centred public sector service to Canadians
Center for Human Services Research at University at Albany SUNY
CHSR is dedicated to developing empirically-based knowledge to improve the design and delivery of services that address social issues and meet community needs in the Capital region, across New York St...
Activecouncil
A robust and practical service delivery management platform
Made Tech
We help public sector leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills withi...
The School of Good Services
The skills you need to deliver services that work
City of Philadelphia Service Design Studio
Collaborating with Philadelphians to design better City policies and services.
Nava
Nava is a public benefit corporation creating software to improve how our government serves people.
UK Behavioural Insights Team
Global leaders and pioneers in applied behavioural science
Code for Australia
Building a 21st century government, together. Weโre working towards a government that is built by and made for everyone.
Behavior Change for Good Initiative
StepUp is a free habit building, science-based workout program developed by the Behavior Change for Good Initiative. The program is being launched in partnership with 24 Hour Fitness.
The Skeptic's Guide to Open Government
When you open government, what do you get in return? If you are asking this question, this guide is for you.
Code for Australia ORBIT
Helping staff and volunteers make accurate referrals across the legal assistance sector in Victoria.
Code for Australia School Finder
School Finder is an online tool for parents or guardians to find the right school for their kids.
Community Based Monitoring
Community-based monitoring (CBM) allows civil society to gather and analyse information from the service usersโ points of view
Singapore Behavioral Insights unit
Our Singapore office was officially launched in September 2016.
Govonestop ยฎ
your Government One Stop ยฎ for services and information