Community Based Monitoring
Community-based monitoring (CBM) allows civil society to gather and analyse information from the service users’ points of view
It recognises that communities, citizens and public service users are active holders of fundamental rights and not merely passive users of public services. As a result, CBM provides strong evidence to take back to government and, where necessary, into the public domain, in order to better the delivery of services where needed and to acknowledge good service where it is provided..
Parent organization:
Org. type:
Non-profit / charity / foundation
Project type:
Method
Categories:
Service delivery, User research
Project stage:
Ongoing