Design for Delegation
Beyond Self-Service: Design Patterns for Delegation-based Digital Services
This project presents four essential design pattern categories for government agencies preparing for delegation-based public services:
- Delegation Boundary Establishment - Help citizens establish appropriate autonomy boundaries
- Asynchronous Action Communication - Transparent reporting of actions taken offline
- Cross-System Navigation - Visibility when agents coordinate across government boundaries
- Trust and Verification - Complete transparency about agent capabilities and limitations
Parent organization:
Org. type:
For-profit business / social enterprise / B Corp
Project type:
Resource