DIRECTORY
CONTRIBUTE
SUBSCRIBE
SUBMIT PROJECT
www.turn.io/case-studies/to-help-build-a-better-future-for-refugees-unhcrs-chat-services-suit-their-preferences-meet-their-needs-and-safeguard-their-data
UNHCR chatbots
To help build a better future for refugees, UNHCR’s chat services suit their preferences, meet their needs, and safeguard their data
Active
VISIT
CLAIM
Report
Parent organization:
UNHCR
Org. type:
Multilateral institution
Project type:
Tool or platform
Categories:
Bots
,
Artificial Intelligence
Tags:
refugees
,
WhatsApp
,
United Nations
Evidence of impact:
20 The total number of WhatsApp chat lines; 75,000+ Number of total users; 17 Number of nationalities served since the pilot launch (
Source
, 2024-06)
Last modified: Jan 28, 2026
Added: Jun 19, 2024
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