Chatbots in humanitarian contexts
Report by the British Red Cross on aid groups' rush to use chatbots, from a skeptical perspective
Since the mid-2010s, chatbots have grown in usage and popularity across the humanitarian sector. While this usage has gained traction, there is scarce information on the collective successes, risks, and trade-offs of this automation. This research addresses this gap, documenting chatbot deployments across the humanitarian sector and exploring the existing uses, benefits, trade-offs and challenges of using chatbots in humanitarian contexts.
Parent organization:
Org. type:
Non-profit / charity / foundation
Project type:
Document
Categories:
Bots, Disaster response and humanitarian tech, Reports
Tags:
reports