AI for bureaucratic productivity: Measuring the potential of AI to help automate 143 million UK government transactions

We estimate that UK central government conducts approximately one billion citizen-facing transactions per year in the provision of around 400 services, of which approximately 143 million are complex repetitive transactions. We estimate that 84% of these complex transactions are highly automatable.
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AI for bureaucratic productivity: Measuring the potential of AI to help automate 143 million UK government transactions
Project type: Document
Last modified: Nov 12, 2025 Added: Aug 23, 2024
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