AI Constituent Service
Automating or semi-automating constituent services, usually on behalf of government, and usually in the name of efficiency and cost-savings.
Citibot
Building Multilanguage AI-Powered Chatbots to Foster Trust Between Governments and Residents
Public Encounters and Government Chatbots: When Servers Talk to Citizens
This paper examines emerging experiences with chatbots in government interactions, with a focus on exploring what public administration practitioners and scholars should expect from chatbots in public...
Chatiico
Optimice sus chats y acelere las conversiones con chatico IA
Refined IT
Makers of Chatíco and other customer service chatbots
Chatíco
Web- and WhatsApp-based virtual agent chatbot for residents of Bogotá
Panviva
Panviva combines the power of AI with the trust of compliant knowledge to exceed your customer’s expectations.
InGenius
InGenius integrates CRM and telephony systems for personalized, AI-driven customer and agent experiences.
Crowdapps
Web apps and solutions for Municipalities & Regions
Botakis
Intelligent Multichannel Agent tech platform for implementing and operating AI virtual assistants and chatbots
Public Engagement with Public Sector AI (PEPSAI)
Data Justice Lab Directors Arne Hintz (Cardiff University) and Joanna Redden (Western Ontario) have received funding from the Global Wales Partnership Fund to explore strategies for a more accountable...
AI71
We are building conversational AI assistants that can streamline access to public information, deliver empathetic support around-the-clock, and strengthen bonds between governments and people.
Albert
Starting in 2024, Albert will be tested at local public service counters — Maisons France services — to help users with their paperwork.
Caddy (Gov.UK)
Caddy is an AI powered co-pilot for customer service functions everywhere.
West Ham and Beckton GPT
As well as the broad range of information that the regular AI uses, this modified version has been exposed to a specific set of policies and information to help unlock the power of AI for the new cons...
GOV.UK Chat
The bot allows people to ask questions about government services and receive information on accessing student loans, benefits and legal questions.
Diia Digital State
Ukrainian digital government app