The People Lab

The People Lab aims to empower the public sector by producing cutting-edge research on the people of government and the communities they are called to serve. Using evidence from public management and insights from behavioral science, The People Lab studies, designs, and tests strategies that can solve urgent public sector challenges in three core areas:

Strengthening the government workforce: how to recruit, retain and support diverse talent in the public sector that can effectively and equitably respond to the changing needs of residents. Improving resident-government interactions: how to mitigate the burdens that residents face when they interact with their government, and increase trust and satisfaction in those interactions. Reimagining evidence-based policymaking: how to better include excluded voices in the design, implementation and evaluation of government innovations, and support the equitable adoption of best practice at scale.