Riding Forward: Overhauling Citi Bike’s Contract for Better, More Equitable Service
This report reviews Citi Bike’s performance to-date and recommends a comprehensive contract overhaul to ensure more reliable and equitable service, with a strategic mix of performance standards, attention to equitable service, and incentives to enable Citi Bike to thrive as a key element of the transportation network – whether under Lyft or a new operator.