Phoenix Claimed

Phoenix is an open source, non-commercial platform designed to enable peacebuilders and mediators to conduct ethical and participatory social media listening in order to inform conflict transformation work.

• Developers can access the code in GitLab, and deploy it. Phoenix code is licensed under AGLP-3.0.
• Peacebuilders and mediators can request access to the platform hosted for free by Build Up by filling out this application form. The Phoenix platform is user-friendly, and allows peacebuilders and mediators with no technical knowledge of social media listening to:

1. Gather posts and comments from social media platforms, based on search parameters they define;
2. Classify social media accounts as well as the text of the posts and comments, including with simple AI-assisted tools;
3. Explore the data they have collected from social media platforms, by searching it and building an interactive dashboard with graphs, tables and filters. Our vision is for peacebuilders and mediators to be able to conduct social media listening without having to hire intermediary researchers or companies. Since 2020, Phoenix has been deployed in over 20 countries to support mediation teams, INGOs, UN agencies, and over 20 civil society organizations – in Arabic, Kurdish, Swahili, French and English. In 2023, Phoenix was selected as a featured solution by The Digital Public Goods Alliance and the United Nations Development Programme and showcased in the 2023 Nobel Prize Summit.