The Tech / Participatory democracy / Engagement tech / Interactive Voice Response (IVR)

Interactive Voice Response (IVR)

Interactive voice response (IVR) is a technology that bridges analog and digital experiences by allowing humans to interact with a computer through their voices and dialpad entries. It's used in many ICT4D projects where smartphone and desktop devices are not yet prevalent.

Suggested reading: ICTWorks: Use Interactive Voice Response to Reach More African Women

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Reclaiming Spaces Initiative (RSI)
reclaimingspace.org

Reclaiming Spaces Initiative (RSI)

Mobimocc is an IVR-based platform that empowers rural women by providing accessible GBV education, interactive support, and real-time counseling through feature phones.

Kampala, Uganda
since 2019
Interactive Voice Response (IVR)
Gender Equality, Gender-Based Violence (GBV)
USAID One Window for Citizens
opendevelopmentcambodia.net/announcements/usaid-one-window-for-citizen-project-launches-civic-tech-tools-connecting-citizens-to-information-on-one-window-services

USAID One Window for Citizens

USAID launched IVR and Facebook chatbot tools that will provide Cambodian citizens clear, transparent information on public services available to them through the Royal Cambodian Government’s One Wind...

Cambodia (Kampuchea) 🇰🇭
Access social benefits, Bots, Interactive Voice Response (IVR)
Facebook
CV Project
saveriomorelli.com/commonvoice

CV Project

An open source Android app to drive data donations to Mozilla's Common Voice project

Trento
Translation and linguistic representation, Diversity & Inclusion, Interactive Voice Response (IVR)
apps
Prison Voicemail
prisonvoicemail.com

Prison Voicemail

Over 3,000 people are using this service to stay connected and maintain bonds

United Kingdom of Great Britain and Northern Ireland 🇬🇧
Open justice, Interactive Voice Response (IVR)
prisoners
Digital Woman Uganda
digitalwomanuganda.org

Digital Woman Uganda

Digital Woman Uganda empowers women and girls by promoting digital literacy, gender equality, and innovation through training, advocacy, and technological solutions.

Kampala, Uganda
Interactive Voice Response (IVR), Digital literacy
Gender Equality, women
SEMA
talktosema.org

SEMA

We gather citizen voices to improve public services

The Innovation Village Kampala, Kampala, Uganda
since 2018
Communicating with the government, Engagement tech, Govtech
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