311 Systems

311 systems provide simple, user-friendly interfaces for residents to communicate with city government. This may take the form of dialing 311 on a phone or providing data through an app or other digital channel.

Showing 7 of 7 items
311SA
bfinstitute.org/focus-areas/civic-tech

311SA

The Better Futures Institute, in collaboration with San Antonio's 311 department, empowers the city's 1.5 million residents via the 311SA mobile app.

San Antonio, TX
311 Systems, Communicating with the government
Custodianship in the Urban Commons
cssh.northeastern.edu/bari/projects/custodianship-in-the-urban-commons

Custodianship in the Urban Commons

BARI has worked closely with the Mayor’s Office of New urban Mechanics and the 311 system examine how Bostonians contribute to the maintenance of the public spaces and infrastructure of neighborhoods—...

Boston
Urban planning, Civic data, Communicating with the people
public space
“Seeing” Neighborhoods through “Big” Data
cssh.northeastern.edu/bari/projects/seeing-neighborhoods-through-big-data

“Seeing” Neighborhoods through “Big” Data

Modern administrative data—from 311 and 911 calls to building permit applications to Tweets—offer a detailed view of events and conditions across the city.

Boston
Urban planning, Big listening, Civic data
census, city, Sustainable cities and communities
Reported
reportedly.weebly.com

Reported

Reported lets you submit feedback about NYC taxis in 30 seconds. Reported submits this feedback directly to NYC's 311 system and the NYC Taxi and Limousine Commission.

New York City (NYC / New York, NY)
Communicating with the government, Govtech, Issue reporting
apps, mobility
Bonayo
see.bonayo.org

Bonayo

Bonayo is free user-supported software that helps San Francisco citizens see every 311 call in the City.

San Francisco
Civic data, Civic maps, Communicating with the government
Open 311
open311.org

Open 311

A collaborative model and open standard for civic issue tracking

since 2009
Civic data, Data schemas and standards, The Tech
SeeClickFix Report Card
blog.seeclickfix.com/using-311-data-to-drive-change-and-manage-performance-581dd98a8240

SeeClickFix Report Card

Using 311 Data to Drive Change and Manage Performance

New Haven, CT
since 2018
Dashboards, Data visualization, Evaluate impact
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